Why are Processes Important?
Processes, despite being intangible and conceptual constructions of the human mind, have a strong presence in most workplaces. Most of us are familiar with the language of processes, and terms of roles, tasks, results, and efficiency are part of our everyday vocabulary in the workplace. Yet, processes are not without controversy. They are usually unpopular, and they tend to be in strong demand when things go wrong. A lot of time is spent discussing them in enterprises, and even more time is spent in implementing them.
